After the ASA booted they both became active again and could see each other. So I told them to do a hard reboot on both firewalls. And did not come up again! Customer needs to get online again, so there was no time to get a console cable and see what the heck was going on. It needed a physical reboot.īefore having the chance to have someone onsite locate the firewall and reboot it that secondary also died. It crashed in a way that meant that it did not come up again. Always nice when a customer calls in with the problem of there primary ASA being down. The last critical bug I was not informed about, so didn’t catch it before the customer did. Cisco seems to have a good track record of there products, but I must say that there ASA firewalls have seen a lot of critical bugs in the last couple of years.
